Privacy Policy

How we protect and handle your personal information

Last updated: December 2024

1. Introduction

At pixelroom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. By using our services, you agree to the collection and use of information in accordance with this policy.

We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

2. Information We Collect

Personal Data

We may collect personal identification information from you in various ways, including but not limited to:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Profile information (preferences, interests, professional details)
  • Communications with us (emails, messages, feedback)

Usage Data

We automatically collect certain information about how you access and use our services:

  • IP address and location data
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring websites and search terms
  • Device information (operating system, screen resolution)

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and use personal information about you. You can control cookies through your browser settings.

3. How We Use Your Information

pixelroom uses the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing transactions and sending related information
  • Sending technical notices and support messages
  • Responding to your comments and questions
  • Sending marketing communications (with your consent)
  • Analyzing usage patterns to improve our services
  • Detecting and preventing fraud or abuse
  • Complying with legal obligations

We will only process your personal data when we have a legal basis to do so, such as your consent, performance of a contract, compliance with legal obligations, or our legitimate interests.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access only to perform tasks on our behalf and are obligated not to disclose or use the information for any other purpose.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

  • Request access to your personal data
  • Receive a copy of your data
  • Transfer your data to another service

Correction and Deletion

  • Correct inaccurate information
  • Delete your personal data
  • Restrict processing of your data

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website performance and functionality

Cookie Types

Type Purpose Duration
Essential Cookies Website functionality Session/1 year
Analytics Cookies Website performance analysis 2 years
Marketing Cookies Personalized advertisements 1 year

You can control cookies through your browser settings. However, disabling certain cookies may limit the functionality of our website.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with equivalent data protection
  • Binding Corporate Rules for multinational organizations

For users in the European Economic Area (EEA), we comply with applicable data protection laws including the General Data Protection Regulation (GDPR).

9. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under the applicable age limit.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our servers.

If we learn that we have inadvertently collected personal information from a child under the applicable age, we will delete such information promptly.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need to use your personal information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

Different retention periods apply to different types of information. We may retain certain information for legal, accounting, or reporting requirements.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Pixelroom

Radisson Blu Hotel, Cebu City, Philippines

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Closed
We typically respond to privacy inquiries within 48 hours during business days.

For data protection officer inquiries or complaints, please specify "Data Protection" in your email subject line for faster processing.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Post the updated policy on our website
  • Update the "Last updated" date
  • Notify you via email or prominent notice for significant changes
  • Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our services after any changes indicates your acceptance of the updated policy.